Terms

A Wild Willow’s Product Warranty
Dear Valued Customer. A Wild Willow manufactures all of our products. We offer 30 day original manufactures warranty on all products sold on Amazon.com marketplace. If any defect occurs during your first 30 day of use, simply contact us at 
to report any such defects. We will gladly exchange your Product for brand new item absolutely free of charge and with all shipping charges paid by our company. Please note that our warranty is limited in the following instances:

1.       Our products are made from Natural Gemstones and Crystals. If consumer drops an item on the solid floor and/or hard ceramic surface, the product will brake just like if you would drop a glass cup. It is important to understand that our warranty will not apply in such instances, as product was not defective due to manufacture fault. Please handle your products with appropriate care.

2.       If product was received damaged, then it would be more appropriate for our company to file an Insurance claim with the shipping carrier. In this instance, we encourage you to contact our customer support at            to report your merchandise being damaged in transit. This should be done as soon as you receive your merchandise, so we may handle this claim and send you a brand new item without delay. Such situations would fall under Insurance claims with the Shipping Carrier and will not be covered under our Manufactures Warranty.

Gift Wrapping

Gift Messages
You can choose between different styles of enclosure cards. Type your message to be included on the card. In your message, be sure to include who the gift is from and the name of the gift recipient.

Gift Wrapping
 Most Products come with Velvet Pouches and/or Satin Pouches. All pouched items can be gift boxed in a 4 inch by 4 inch gold foil box. Both sizes of box can be decorated with a coordinated ribbon and bow and a gift card.
We offer gift wrapping for an additional fee of $4.99 per item, regardless of size. It will be noted in the ordering process. You will find details of the gift wrap styles offered.


Privacy Policy


We care about keeping your personal information safe. We value your trust and handle your information with care.

At A Wild Willow we:
Limit access to Customer Information to those employees who need to know your information.
Maintain physical, procedural and electronic safeguards to protect our customers' information.
Continually acquire new technology for the protection of your information and upgrading our systems on a regular basis.

We always limit our collection of information, to that information we believe is necessary to conduct our business properly, so that we can provide you with excellent service and to offer you additional products and services that we believe will be of interest to you.
How We Use the Information We Collect
We will use the information that we collect about you only:
To provide products and services to you;
To identify any additional products or services that we feel may be of value to you;
To protect your account(s) and guard against any unauthorized access to information.
In accordance with the principles in this policy.

Disclosure of Information To Third Parties
We do not sell nonpublic information to anyone and do not disclose nonpublic information about our customers or former customers to anyone, except as permitted by law. In no circumstance, will we provide customer account information to third parties for marketing purposes.
If you close your account(s) or your relationship becomes inactive with us, we will continue to treat the information we have collected about you in accordance with this Notice.
How We Protect the Confidentiality of Information We Collect
We restrict access to nonpublic information about you to those employees who need to know your information to provide products or services to you. Under no circumstances are employees permitted to reveal, or otherwise discuss, customer information with any unauthorized person. All information that we collect about you will be treated by our employees as confidential. All employees are bound by a code of ethics and this Privacy Policy, which requires them to adhere to all these principles.
Keeping up-to-date with our Privacy Policy.
A Wild Willow will provide you with notice of any changes with our privacy policy annually upon request, as long as you maintain an ongoing relationship with us. This policy may change from time to time without notice, but you can always contact us to request our most current copy.